Dialpad
AI-native business phone and contact center with real-time call intelligence.
Overview
Dialpad is an AI-native business communications platform spanning cloud phone, contact center, and a sales-focused tier with a power dialer. Its differentiator is Ai that transcribes calls live, surfaces real-time coaching cards, flags objections, and auto-summarizes calls. For outbound it offers a power dialer, local presence, and CRM logging, alongside full PBX features like IVR and routing. It suits SMB and mid-market teams that want a unified phone system with strong built-in call intelligence rather than a dedicated high-volume prospecting dialer.
Best for: Best when built-in call intelligence matters: SMB and mid-market teams wanting one unified AI phone system.
Key features
Pricing
| Plan | Price | Includes |
|---|---|---|
| Standard | $15 per user/mo, annual | business phone, AI |
| Pro | $25 per user/mo, annual | CRM integrations, APIs |
| Ai Sales Center | Custom per user/mo | power dialer, Ai coaching, quoted |
Pricing changes often. Verify current pricing on the vendor site before you buy.
Dialpad demo
Pros and cons
Pros
- Best-in-class real-time AI transcription and coaching
- Unified phone, contact center, and messaging
- Reliable call quality
Cons
- Sales-specific dialer sits in a higher, quoted tier
- Outbound dialer lighter than dedicated prospecting tools
- No native prospect database
Integrations
Salesforce
HubSpot
Zendesk
Microsoft 365
Google Workspace
SlackTop Dialpad alternatives
Links
Comparing Dialpad with Salesgear?
Salesgear bundles verified data, a 95% mobile dialer, and AI research in one seat.
See how Salesgear comparesReviewed July 2026. Data compiled from public sources; ratings via G2.